Cathy Q.

I was a customer of Keurig for a couple of years for their Chai Tea. I ordered thru their website every 4 weeks. The Chai tea is now a flavorless tea. I tried it on two different Keurig machines and it is definitely the tea. I had 3 boxes left from my shipment and when I called Keurig, they told me they don't take returns of their products but offered me a $50 coupon. I told her I wanted to cancel my auto delivery of future shipments of the tea and I was told they cancelled the auto delivery for me. They didn't end up cancelling the delivery and they never sent me a coupon. I did just end up with another 4 boxes of tea. I was told again that the auto delivery was cancelled but that they don't take product back and will not refund my money. What a crappy company. Customer satisfaction is obviously not important to Keurig. I'll find my tea and coffee elsewhere.