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Cat S.

Contributor Level

Total Points
80

1 Review by Cat

  • Zoho

10/7/23

I do not recommend this company. I was their client for business email for 2 years. My account was due to expire and they sent 1 reminder. Unfortunately I did not see it and as a result, my account expired. I tried to reconnect it but although Zoho accepts Paypal, I was consistently asked to add my credit card. No one in the Zoho team helped in any constructive way (they were either slow or kept copying and pasting generic replies). In the end, I bought another domain and email, from a different provider, to save my business "face". I asked Zoho to help me forward any emails received in the old address (ie the Zoho address) but they declined saying they had sent me 4-5 reminders and it was my responsibility to pay on time. Even after they admitted they had sent only 1 reminder, and knew that Paypal payments were not pure Paypal but included credit card, they insisted I PAY them for the forwarding service. They actually asked me to pay them around 3 times despite this unfair treatment and their false advertising about accepting Paypal. I really felt I was dealing with a Scam company, and whatever they are, I regret paying money to them for 2 years, I would never use them again.

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