C B.

I am very disappointed and wonder if the company has undergone new ownership. I have purchased items previously and loved them and had fast delivery to Canada. This time I ordered two items - a Capiz flush mount light and a carpet. The light had several defects and after a back and forth with customer service, who would not pay for my shipping for an exchange or reimburse the customs, they offered a modest 10% discount- which I found insulting. Further, the rug was shipped and reportedly delivered to my door but after further inquiry, the 'paperwork' had an error and ended up back in their warehouse. Now it is out of stock and won't ship for 6 months! After asking for a refund they informed me they couldn't refund the shipping and customs (almost $300). The icing on the cake is that I also got a bill from FEDEX for $108 for customs. Do they not send proper labelling stating that customs and shipping has been paid? Again, customer service was completely unhelpful and not willing to discuss with fedex. This whole process was extremely expensive and disappointing. I won't be shopping here again.