c C.

After our parcel arrived at the facility, we request to seal the parcel inside a box with its original package. It was a mistake to ask this as they ended up dismantling the parcel and re-boxed it. Fine. We took it was just a simple mistake.
Then after the re-packaging is done, when you get to the payment section, and after you have selected your preferred shipper (Aramax or DHL etc), both the payment Paypal and Credit links are DISABLE.

You have to contact the customer service. It takes a long time, Not only that, the customer service wants you to provide a photo ID. Since they have dismantle the parcel they could see that there is nothing "dangerous" per se. Yet they ask for photo ID - WHAT FOR? Never have any of the other service providers ask for this.

Verification are usually done at the home country if needed - the shipper would not normally even bother to verify the name and just drop the parcel on your door steps.
So my parcel is currently on-hold there. Worst come to worst we will gift them the parcel and repurchase it.
We are not writting this review out of bad intention.
Just hope to warn those people who do not wish to send their photo IDs online without pre-alert.