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Booked my flight return through Travelgenio. When I confirmed with the airlines they informed that changes were made to my ticket and I should contact the Agent. I Emailed Travelgenio who confirmed that the booking was cancelled (by the air line?) and that they would refund me my money. To date nothing received after several emails. I just feel that they have taken advantage of a 75 year old woman, hoping that I would let sleeping dogs lie. SHAME ON YOU
Tip for consumers:
DO NOT USE TRAVELGENIO FOR YOUR FLIGHT TICKETS
Products used:
AIRLINE TICKET
Cecilia B.'s review of Travelgenio earned 10 Very Helpful votes
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Hello CECILIA B.
We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers.
Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can review your case?
Thank you, regards.