Cee M.

We ordered checkered linens for an event last minute. They looked great online and were able to ship on short notice according to the info on the site. Two days before the event the order still had not updated with shipping information. I reached out through the online form twice before receiving a response. I was told that the order was not going to make it. I had actually seen that an order status showed up, but would be almost a week after the event date. When I advised the rep of this she said they couldn't cancel the order because it already shipped. Turns out the order showed up anyway which was great. I took issue with the fact that they provided inaccurate information but was happy we had something. The linens were very pretty, clean and good quality. After the event, I couldn't get in contact with anyone to return the items and I was concerned about losing my deposit. I reached out via the form multiple times, responded to the original emails received from the original shipping issue, and tried calling. The phone number doesn't connect to a real person and the chat is just an automated Q&A. It took me 2 weeks to finally get a label. Over a month later, I still had not received my deposit back. Of course, I had to reach out again to receive service. This time they responded quickly, but deducted a return shipping fee from the deposit. The information is on their website now, but was not (or certainly wasn't in the same place) as when I ordered. The emails and order confirmations I received said nothing of a deduction. I have a shipping account for a business I own and would have used it, no problem. This company has terrible service, is not responsive, and takes no ownership over making sure you're taken care of. They offer no empathy or restitution when they fall short. When you're getting married a company like this will leave you high and dry. They have an 'F' rating with the BBB for the same issues I experienced. Had I known that I wouldn't have done business with them. Despite the pretty linens I'll never roll the dice with Linen Tablecloth again.