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celine t.

1
Level 1 Contributor

Contributor Level

Total Points
164

2 Reviews by celine

  • MyVanilla Debit Card

1/2/24
• Updated review

I live in VA. All groceries stores sell only visa/MC Vanilla. A lot of cards don't have the 4 last digits. Stores won;t help you as all sales r final and don;t allow you to open the card even in front of them prior purchase. The Vanilla customer service will ask you to upload ID, receipts, front/back of giftcard and wait for 30 days of the verdict. Must submit to them several times: *******@incomm.com and fax *******563 as they will buy time pretexting not receive the proofs

Service
Value
Quality
Horrible customer service
10/19/22
Verified purchase
• Previous review

Card needs 24hrs to be activated. Card is blocked because i paid 2 consecutive orders with different amount from a same website. Customer service is from Philippines, waiting time is at least 30 minutes. Must contact via phone only because online access is blocked too. If you google and click to vanilla wrong website to verify balance, card is blocked too.

Service
Value
Quality
  • EJ Gift Cards

1/14/23
Verified purchase

EJ is middle man, 99% their cards are guaranteed 24hrs. If you order during week-end or at night, expect delay in delivery. Because EJ is middle man they cannot control 100% value of the card that's why cancellation last minute.
Be careful of the walmart card. EJ don't disclose the cards are giftcard or store credit. Store credit card means return without proof of purchase (stealing items then return), if you apply those cards on your account, walmart fraud team will flag you, they assume that you OFTEN return without receipt then ban you for life. That's what happen to me. They email me, accusing me to abuse returns rules bla bla each time i use walmart giftcard from EJ. I have to escalate/dispute 4 times to prove my innocence.

Tip for consumers:
IF GIFT CARD USE ONLINE, IF STORE CREDIT, GO TO STORE. USING STORE CREDIT ON LINE , FRAUD TEAM WILL BLOCK ACCOUNT

Products used:
WALMART STORE CREDIT/GIFTCARDS

Service
Value
Shipping
Returns
Quality

celine Has Earned 4 Votes

Celine T.'s review of EJ Gift Cards earned a Very Helpful vote

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