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The same room was offered at two different prices. For $1 more I could book a fully refundable room. I had to cancel my reservation. It stated that my reservation was not refundable. There is no link to connect to someone to help with the cancelation. Their automated phone line puts you in a never-ending loop. Poorly managed company. Avoid using them!
Tip for consumers:
Misleading, no customer support.
Products used:
Hotel booking.
Cem H.'s review of Super.com earned 2 Very Helpful votes
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Empty.
I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they...
We are sorry that you had trouble with the cancellation of your stay.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, through written correspondence, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
Whenever you require assistance, please don't hesitate to contact us promptly. Our 24/7 live agents are ready and willing to help. You can find all our contact details on both the app and the website:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
We hope we have clarified your doubts and concerns.