Cesar P.

I bought tickets for a Quarterfinal and the Semifinal for the World Cup in Brazil a year in advance. Despite calling them at least twice a day for the two weeks before both events, the tickets were not delivered, even though they told me up to the day of the event that the tickets were going to be delivered. I incurred a lot of costs in order to attend the matches, as the only reason I traveled to Brazil was to attend the World Cup matches.

They sent me an email days after the event to let me know that in fact the tickets were not delivered! Additionally, the email stated that they would return my money to my credit card within 30 days. The 30 days have passed and the money still has not been refunded, and they will not answer my emails regarding this matter.

I bought tickets for the World Cup final in Brazil since August 2013.
I got an e-mail from the site about 8 days before the event, saying that they were not going to deliver the tickets and that they will refund my money. (A lot of money as I had bought 6 tickets).
I traveled to Brazil from the USA, and spent a lot of money taking my family to this event and despite of letting them know that if they knew of any problem to deliver the tickets, to let me know to cancel my trip, they made me spend a fortune and did not deliver the tickets.
I got an e-mail about two weeks ago asking for my bank details as they mentioned that they were ready to refund my money. Today, two weeks after their e-mail and more than a month after the event, they have not refunded the money!
I have sent several e-mails on the last two weeks and they do not reply at all.