Got an email Spillsbury was having a sale. Ordered 15 sale items on 4/14/21.10 items were shipped 4/16/21 - a little slow, but OK. Never got the remaining 5 items, got an email cancelling 2 of them on 5/3/21. Finally contacted them on 5/12/21 - said the other 3 are out of stock. They charged me $17.99 for shipping on the 15 items, only refunded $2.13 via hard copy check - that doesn't make sense to me. Don't have a sale and let people order things you don't have and rip them off for $17.99 shipping. Plus they are supposed to give you a free puzzle, that didn't happen either. All around poor service.