Carlos D.

Notes: Before making this purchase, it's important to fully understand all aspects of what you're purchasing. Though this is a monthly charge of $250, you are only allotted a certain amount of access (hours) to their staff, so it's important to track the hours they spend assisting you, so you can feel good about the money you spending in the training. Also, this is a monthly recurring charge, which I was not aware of originally when signing up with the lady over the phone.

I worked with a person at the company who assisted me in submitting a few proposals. The time given to assist in the two proposals submissions was extremely helpful, and I'm grateful for the help, for sure; however, after the submission process was completed, the professional relationship felt like it shifted into a more transactional phase, and the support no longer was available at the same capacity. After a few emails that went unanswered, I sent an email through their online platform and was contacted pretty quickly, however, I felt that because it took me reaching out in that way, when we had been corresponding via email, it just didn't sit well with me personally.

I think the platform offers great services for collecting the RFPs, and I do think the 1:1 training was helpful, though like any training, sometimes you have some follow-up questions for clarity that may not warrant another $250 charge, but could be answered easily via email. For me to spend $250 again, I would have liked to have seen the continuation of the professional relationship that I thought had been established.

I will continue to use their service, paying $50 to access RFPs, until I can find another service that offers the equivalent at a lower rate.

Overall, I gave this company a 3 out of 5. Originally, that was a 5 out of 5 but modified my comments to reflect the overall experience.