Was about to leave for a trip so we paid extra for 3 day express shipping, it's now been almost a week and when we called they were completely rude and did absolutely nothing to solve the problem, in fact they even said they hadn't ever had the part on the shelf so they wouldn't have even been able to provide it in 3 days-- FALSE ADVERTISING and what a pathetic excuse for customer service. Absolutely will tell ALL OF MY FRIENDS NOT TO SHOP HERE-- obviously this company doesn't understand the power of customer service and the word of mouth. Good luck.