Char E.

I've completed surveys with no compensation and half completed many surveys to be told the survey was declined or closed and got.02 or nothing. I've emailed them about the uncompensated surveys and they won't bother to respond. It's been over the promised day for a response and I just tried half a dozen surveys (probably spent 45 minutes filling them out) and they were all closed or denied AFTER answering a large amount of questions.

Purchased Great Value automatic air freshener refills from Store #825 in Stanford KY. They were like acid and ate through my furniture and adjustable bed remote. I contacted corporate and they said to contact the Stanford manager. I have repeatedly attempted to work with the store. I spoke with a manager on November 13 and forwarded her this email. She never got back to me. I made another trip to KY on the 27th and returned the merchandise and spoke to a male manager who was going to get the email from the first girl and file a report. I didn't hear back again so I called and spoke to a female manager on December 7th. She said she'd have the first girl call when she came in later that day as she would need to handle it since she's the one who initially spoke with me. Still no call. Just got off the phone with a different male manager. Same story. The original girl is off for a couple days and she'll need to handle it so he'll have her call me. This has gone on over a month.

My husband passed away in June. The local store was to disconnect his phone and make me primary. They messed up the ACP and autopay and login, so within 2 weeks, they suspended my service in the middle of the night and don't open til 10 am. I couldn't log in to pay since the login no longer worked after my store visit so had to pay via phone with an additional service charge plus reconnect fee. After 20+ minutes holding every time you call, I got nowhere with their incompetence. Wouldn't refund anything even though I was on autopay until the store messed that up, and I shouldn't have had this happen. I disputed the overage with my bank and then decided to eat the cost and tried to cancel the dispute so Crooket didn't shut me off again. But it was already done and 2 weeks later, again shut off middle of the night and had to pay reconnect and service fee to pay by phone as they still hadn't fixed the login issues. I was going to switch carriers before the next billing 9/22. Yet on 9/1, woke to find service suspended again! Took 2 hours to get through chat then phone queue and supervisor. She swore my bank did another charge back 3 days ago and so I had to pay the charge back plus reconnect. Yet my bank hasn't done another charge back at all. Crooket lied. So I go to Straight Talk. My son's phone is locked and they won't unlock it. Just bought it 6 or 7 months ago and paid in full! Crooks and thieves.

My husband had dish for nearly 16 years. We were married 3 years ago and he recently passed away. I am elderly and disabled and Dish expects me to climb a ladder and remove some "node", or get a family member to do it for me, box up all his equipment and take it to the nearest UPS. I wouldn't have dish if you paid me because of this experience.

I would leave minus stars if I could. We have gone on at least three occasions, specifically for the appetizer sampler. Every time they have been out of an item for the sampler and refused to substitute or sell the sampler without everything. The last time, we called in advance and were assured they had everything. Fifteen minutes later, we arrived, ordered drinks and then found we were misinformed and they were out of something again. I have lodged several complaints with corporate, who apparently aren't concerned with the reputation of their franchise, so I will hit them in ratings everywhere I can find.