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I see other people are having the exact same issue as me. I placed an order near the end of October, and it arrived 11/1/23 completely busted. I contacted customer service a few days later, and I was told I'd be getting a full refund within 21 days. It is now 12/11/23 and I have received nothing. I haven't gotten a reimbursement for the shipping fee, taxes, or the item itself. I've contacted customer service multiple times, and it's always the same response. Here is exactly what they claim: "Thank you for your correspondence. We have processed a full refund for the total amount of your order. You shall receive the shipping and tax refund post, and then the actual amount. Please note that it may take approximately 7-14 business days for the refund to reflect on the original payment method that was used." As I've stated before, I have received absolutely nothing. The only positive I can say is that the base of the item is still intact, so I at least have something to show for my efforts. I will not be ordering from this company online again anytime soon.
Tip for consumers:
The lack of customer service is inexcusable. For a company that makes probably billions every year, you would think they'd care more about their customers.
Products used:
I still have the base of the snow globe. The glass was completely shattered, however.
I made an account specifically to write this review. I spent over $60 on this website to qualify for free shipping, thinking that would get my order here faster. Instead, here it is almost three weeks later, and I've never even received a tracking link. As it turns out, my order hasn't even shipped! I ordered shirts to give to my cousins for Christmas, and now I have to go out and buy them other presents because there's no way I'll receive my order on time. I've tried contacting customer support numerous times to no avail. They can't even be bothered to respond to this serious issue. I spent so much time and money thinking I was buying awesome gifts for people, and now I have nothing to show for it. I will be doing everything I can to get a refund. Even if I do get reimbursed at this point, I will not be ordering from this company again. I have never seen such awful customer service. Most other companies have had the decency to at least respond to me when I've had an issue. I'm writing this review in hopes that'll help other people from getting screwed over.
Tip for consumers:
Don't use this site at all. You'll just be wasting your time and money.
Products used:
Nothing. I haven't received anything!
We sincerely apologize for the frustration and disappointment you've experienced with your recent order. Your feedback is important to us, and we are genuinely sorry for the inconvenience caused. It is disheartening to hear that your order has not met the expectations we strive to uphold, and we understand the urgency, especially during the holiday season. We are actively investigating the status of your order to provide you with accurate information regarding its processing and shipping. Additionally, we are addressing the communication lapse you encountered when trying to reach our customer support team.
We value your trust and the opportunity to make things right. Rest assured, our team is committed to resolving this issue and ensuring you receive the quality service you deserve. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
Charisma M.'s review of LookHUMAN earned a Very Helpful vote
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I purchased a costume early October 2023 and Spirit Halloween sent me a Xlarge when I ordered a...
I ordered costumes for my kids in early October, they never shipped them out. I contacted guest...
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spirithalloween.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.