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Charles B.

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1 Review by Charles

Samsung

  • Samsung

“Steer clear of Samsung Direct”
4/23/18

Horrible customer support! Purchased new S9. The phone was defective from the start not wanting to stay connected to WiFi. Returned phone per their suggestion. I inadvertently neglected to include the usb charging cable in the return, causing the return to be rejected, causing the phone to be returned to me. I contacted Samsung Direct customer service to rectify the situation having met all other return criteria. I was told that I have only the single chance to return the device and that the policy is that they will not accept the phone back. So now I have two $719.00 phones. STAY AWAY FROM SAMSUNG DIRECT!

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