I used Instacart a few times. I got injured and need the service.
Absolutely the worst service I've ever had.
First part of the ordering process is pretty good. Very fast but,... and it's a big one. The delivery people OMG! Incompetent doesn't cover it. Most of these people must be from another planet.
They can't find the address even though they use GPS and if they do find it some of them can't use an intercom. One girl called dispatch to get my phone number so I could let her in? It took a while but I finally got down there. I said: I guess you didn't have the instructions and then I noticed she had them in her hand. I said: you have them right there I can see them it says use the intercom. "What intercom" the one three feet from you. The big silver box. "Oh that, those things never work" WHAT?!
I could never make this stuff up and I'm a writer. I've got a few more just as crazy.
I will never use the service again. My blood pressure went up. It ain't worth it.