Charles H.

I was looking to order a PoolTux brand pool safety cover from PoolHQ because they were listing the cover as "in stock" while other suppliers had that cover listed as "out of stock". I contacted them via their website to verify the cover was in stock and I was told by the incompetent sales rep, named Larry Weinberg, that the cover was available to ship and delivery time was 5-10 days, so I ordered the pool cover. After two weeks had passed and no shipping notices I called and the phone rep told me it was rescheduled to be shipped one week later. After that time period ended and still no cover or update, I emailed the sales rep I was dealing with and was told the cover was now scheduled for a least 1 more month away. Once I threatened to file a backcharge with my credit card company I was giving a refund. This company and especially this sales rep is a complete waste of time. I ordered a different comparable cover from another supplier and had the cover 7 days later.