I was shorted a part of a starter kit. They actually have an AI answering e-mails! No help, there. All the phone numbers don't work, either. Next, I tried going to the chat for picking a shade. Since I could not provide a picture of the MISSING item, (yes, really) I was told the best they could do was a $25.00 gift card. I will NEVER use this card! They are, obviously, scammers! STAY AWAY!