I placed an order over a month ago. When nothing arrived after about 3 weeks I submitted an inquiry. They replied that the first item had been shipped, the other was still on back order. A week later when nothing had still arrived I inquired again. They replied that the first item had now been shipped from the warehouse in Guangzou! With no commerce going on between the U.S. and China during the pandemic that is the same as not being shipped at all. The second item was still not available and now not projected to be back in stock until another two weeks! I don't think these people stock anything. They just take your order, take a cut of the price, and then place an order with someone else to fulfill. I finally just cancelled the order. Enough is enough. Don't deal with these people. It is not worth the aggravation.
Dear Charles
Thank you for your feedback.
We sincerely apologize for the stock issue.
While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand.
We will aim at improving this in the near future.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
Thank you for your understanding.
Best regards
ROSEGAL Customer Service