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Garmin resolved this issue. It was the service provider that garmin used that caused the issue. Garmin no longer uses that provider.
SCAM SCAM SCAM! I have been working with Garmin technical support for my Garmin 2699 auto GPS. Garmin updated the software to Ver 8.80 plus the maps. They created a problem by queing the wrong maps for United States. The 2nd map file was incorrect and disabled the voice command function. Initial problem reported on Apr 11 None to the Garmin support persons ever checked the web site for correct files. After 6 times downloading the maps, I contacted chat and was put in contact with a (?) Garmin support person who would not work on my Garmin problem until he installed Norton swr and Malware swr which he invoiced for $400.00. He did not fix the Garmin problem. A 2nd Tech finally called me and loaded the correct maps into the 2699 that fixed the problem. He insisted I pay the $400.00 which was a scam! Turns out both tech were from USA Mart LLC out of Muncie, IND. This a SWR SCAM site. *******224 SCAM SCAM SCAM
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