Charlie B.

I purchased the Seatcraft Heavenly Bella Black couches on January 1,2023 (Order #*******). More specifically, 2 wedges, 4 armless chairs, 4 ottomans with white glove delivery for $5791.36.
I am extremely dissatisfied with the workmanship on the couches. I've owned them for a little over 4-months and feathers are coming out everywhere. I understand and expect that down/feather filled couches can shed, however, not at this rate and not this new. Feathers aren't just coming out at the seams; they are coming out everywhere. Additionally, the seating support is also important to note and speaks to the lack of quality on the couch. The couches sag from the shortage of filling making them hard and uncomfortable.
I contacted the company regarding the quality of the couches. Between May 12,2023, and June 15,2023, I contacted the company over 15 times requesting replacements.
After waiting over a month, I requested a FULL refund due to the lack of response and resolution to my request. I finally received an e-mail stating that I was past the time that I was able to request a refund and that replacements would be shipped "soon" (September 26,2023)!
The company's website states no refunds after 30 days because they can assure customers of the high quality of their product. This is absolutely not true for the Seatcraft Heavenly Bella Black couches!