Mikayla S.

I ordered an asymmetrical dress for my graduation ceremony for college about a month in advance and within two weeks Oh Polly emailed and said my dress was delivered. I live in an apartment complex with only 2 roads, but for each road the apartment numbers are the same (for example, say there's a Jones Road and a Mary Road, the apartment building 1 on Jones Road has apartments 2082-2086, and on Mary Road, the apartment building 1 has apartments 2082-2086, stupid I know...) Usually if I get a package claimed to be delivered but it's not at my door, it's been delivered to the apartment with the same number as mine, on the other street. This happens often, and the other neighbor and I return the items to each other's doors ASAP (he's a male, I'm a female). This didn't happen here. This neighbor and the apartment office haven't seen this package from Oh Polly, and my Ring doorbell camera never recorded anything being delivered to my door like it claimed on the tracking slip. I immediately filed for a lost package with their order protection service, and they got back to me FAST, stating that the tracking says it was delivered to my door. I reiterate that it was never delivered, and the agent promptly sends me a replacement...But get this, the replacement never came EITHER. I'm writing this on Dec. 6th, 2023. At 4:33PM I received an email from Oh Polly stating that my replacement has been delivered; same thing, "delivered to front door/porch". I ran frantically around my apartment complex, asked the office, my neighbor, and checked my mailbox just in case, and no dice. They've ruined my experience with shopping from them (it was my very first time shopping with them, too). I'm so tired of this crap. If you have this issue, fellow reader, you aren't alone. I just gave up and decided never to buy from them again. I hope this review gives you some solace. Good day.