Charli S.

Ordered a $140 Katie doll for Christmas as well as a moses basket and additional clothes and bottles. Took 4 weeks to receive a doll whom is nearly bald and looks nothing like Katie, the doll I ordered. Then the moses basket box arrived and it was a huge deer lamp instead.
I called to try and get them to send me the right item and was told I had to return the lamp before they would send me the basket and it would be January before they were back in stock. This was a Santa present but zero compassion.
Then 3 days later, I got an email saying the correct item had been sent but I needed to send the lamp back or I would be charged $165 for it.
Within 2 weeks after getting the baby, it began to mildew inside turning fingers,toes,ears and nose purple black. My daughter has never combed the sparce hair, yet it now has fallen out and resembles wire brillo pad. The arms and legs are coming unsewed and have stuffing sticking out. The paint is gone from the mouth leaving chip marks from using the Ashton Drake pacifier.
3 months later and they've began randomly charging my credit card $78. No clue why.
I paid $310 total for our order up front- no payment plan or club memberships. And it was NOT worth it.
I would love to get a refund but it was from Santa and my child very much still believes.
How this place stays in business I have no idea.
I guess I get to spend my Monday morning arguing about how to get back the $78 they just stole from me back.