Chase M.

Janice did not provide text evidence for the book she was asked to use, and did not follow instructions resulting in poorly written work.

I am utterly disappointed with the complete lack of effort and assistance provided by Tinder's customer support team. As a loyal user, I expected a company of their stature to prioritize resolving customer issues, but unfortunately, my recent experience with them has been nothing short of frustrating and disheartening.

Firstly, their response time was ridiculously slow. It took days for them to acknowledge my issue, which made me feel like my concerns were insignificant and unimportant. They seemed to have no sense of urgency or understanding of the impact their poor service had on my user experience.

Furthermore, when they eventually responded, their generic and templated replies showed a clear lack of interest in actually resolving my problem. It was clear that their support agents had no knowledge or authority to address any technical or account-related issues in a meaningful way. This not only wasted my time but also left me feeling like my concerns were overlooked and dismissed.

What bothers me the most is that Tinder portrays itself as a service committed to connecting people and fostering relationships, yet their customer support fails to reflect this mission. It gives the impression that they prioritize profit over the satisfaction and well-being of their users.

I believe that a company as prominent as Tinder should invest considerably more in its customer support infrastructure. They need to train their support agents to be knowledgeable, empathetic, and efficient in handling user concerns. Additionally, implementing systems to improve response times and offering personalized solutions instead of generic copy-paste answers would greatly benefit their users.

Overall, I am disappointed and frustrated with Tinder's lack of effort and assistance. I expected a company of their stature to provide adequate customer support, but unfortunately, they fell far short of my expectations. I hope they take this feedback seriously and make significant improvements in their customer service department to regain the trust and confidence of their user base.