Chase C.

They make us pay for any phone support, if a customer is fraudulent we get back charged the money weeks later how ever uhaul has all control over the payment and info & allows us nothing but we have to take the financial liability for fraud, they also just let people claim fraud, even when we have physical proof a customer is lying they allow slanderous reviews, the ranking system keeps good companies down and bad companies the cheapest. They grade us all by the last 10 reviews meaning 1 bad customer makes you look worse than companies who have 50 reviews and 8 1 stars. A company with 3 1 stars and 300 reviews mostly 5s can sink below a fly by night company…
Also they let us take bad reviews for having to charge in hr increments due to their sight has no way to bill half hours. But they let us hood providers take the blame for everything. They tell customers no refunds on the contract but then make us providers give them refunds even though it means we have to sit on job and wait for customer to get moving help takes an hr. Sinse there is zero dedicated line for moving providers to solve issues. Haha google your moving company hire them there