Chase V.

So after seeing this company around for awhile, I decided to grab one of there smallest promo packages to give them a try at pushing our new single to djs (I was going to get a bigger one but decided to play it safe the first time). After I had made the purchase, I was immediately contacted by a random number that I have no idea how they got mine, but I was told by a so called customer service rep that "you know there is no promotion involved in that package right?" Which was news to me considering it was called a "Record Pool Entry + Twitter Blast" then after I had questioned it and asked about a refund I was told I couldn't get one. So when I asked to see a refund policy I got no answer and I had to go and search it for myself. I went to the receipt I had received via email and read in there that I could however get a full refund. I ended up messaging this to the so called "customer service rep" and attached a photo where it states I am entitled to a full refund and he replied with an "Ok, I will submit a ticket for you." Which was later followed up by "Try not to be so cheap when it comes to pushing your music." Not only did I find this rude and disrespectful but when I asked to have his manager's contact information he sent me this number *******990 which is a fake number that leads you to the "New York City Rejection Line." This is THE worst customer service and have NEVER been this mistreated from a company I had spent money with in my life. I want to warn every upcoming artist to NEVER use this site and invest your hard earned money into their email blasts! If anyone would like to see a FULL screen shot of the message feel free to contact me on social media.

*******@okvanleeuwen
- Van Leeuwen