Chas' O.

I have just finished a call with your customer service contact who I found very helpful as he was able to resolve the issue we were having with inbound calls.

However, I must point out that when using the service from a client's perspective, the 'live service' section of the call leaves the caller hanging on for some time and no opportunity for the caller to subsequently leave a message! I tried this several times today and always got the same response, i. E, a request to hold and then, a musical interlude that plays endlessly without a chance to leave a message! Rating for this section of the eReceptionist service I'm afraid is: 2*!