I never received the cookbook I purchased. I inquired about it 6 wks after the purchase (if was around Christmas and time got away from me.) Their response was quick, and I was offered a replacement or my money back. I asked for the item to be shipped. I inquired a month later when it still hadn't arrived and radio silence. It's been 2 weeks and I've reached out again. If they don't respond, I'll dispute the charge with my bank.