I placed an order 9-6-2023. It took almost a month to receive the order of 2 boxes of contacts. I paid with Klarna and 11-16-2023 I went to place another order and was told by Cole that my order from September was charged back and i told him that was untrue as I had proof that I paid it. He would not get on the phone with me and Klarna and kept telling me Leslie has to look into it. When I contacted Klarna they stated what he said was untrue. I called Cole back to see what if anything was being sone on their part as I wanted this cleared up he got very ignorant with me and told me tI had to clear it up! Never order from there I have the email klarna sent them and me telling them the charge was not charged back!