Cheryl A.

Hampton Inn Dallas-Rockwall. Checked in 9/29/23. Had a prepaid reservation for 2 nights, but internet was down when I arrived. Front desk had a printed list, but no room number assigned, so she assigned me one. I return from my evening plans and go to bed. Someone knocks at the door at 11pm and wakes me up. It takes me a while to wake up and get up. In the meantime, the door is opened and someone tries to come in! I start yelling and firing questions. He says he's the manager, but offers no name or identification. I'm still yelling. He says he has no record of my reservation and demands my ID and credit card. He leaves, then returns those to me in just a minute, and I immediately get a notification that my CC has been charged again by this hotel. He never tried to straighten out the problem, never apologized, just charged my credit card again. What kind of scam is this general manager running in this hotel? Frightening old ladies late at night by breaking into their hotel rooms that we assume is a safe place to stay? I quit shaking, got dressed, and went down to the front desk to get to the bottom of this. Kaveen Patel, GM, was nowhere around, but the lady manning the front desk was very helpful and tracked down the multiple errors that resulted in my nightmare situation. I had been assigned a different room on the reservation in my name, and a different last name on the room I was in. Not a wink of sleep the rest of the night. Went to lobby for coffee at 6 AM. The whole front of the hotel was lined with 18 wheeler trucks.
Then the man ahead of me getting coffee looks like he's been beat to pulp! Scary sight at 6 am. I'm confused! Has this place turned into a truck stop? I sure don't feel safe as a senior lady traveling alone in this environment. I thought a Hilton hotel would be safe. This place has a General Manager that feels he can just walk into your room in the middle of the night, and worse-for-wear truckers that are pushing you out of the way of the coffee in the lobby. I need an apology from the GM, and some sort of compensation for the nightmare I was forced to experience. Neither of which was provided at this hotel.