Cheryl B.

Once I went to pick up a vacuum cleaner. They said I won two vacuums for the same exact price. (The second vacuum was filthy and well used - open box.) I believed it to be a glitch in their system, but still had to pay for two vacuums. This week, I bid on a suitcase. At the end of the auction, I was sure I had won the item. However, the app didn't give the pop-up message it usually does and I did not receive a confirmation email. (Yes, I checked of my spam.) Yesterday, I got a "reminder" email to pick up my suitcase before 6pm. I didn't see this email until after work and my item has already been abandoned and my credit card has been charged. Customer service says they are sorry. This is what you will get when you use this auction site. Beware.