Cheryl C.

While I love Free People, their prices and sometimes strange cut of clothing make buying frequently out of the question. Along came Natural Life, with clothes that remind me of some FP lines, but more modestly cut and at a better price point. While I rely on reviews of each item to guide my purchases, sometimes I find they don't fit like the reviewers say they do. Returns will cost you $8 from your refund (this is becoming all too common with online shopping) or you can get store credit with an additional $7.95 added on to your total. I opt for credit because I'm always buying something from them, and my $50 return amounts to $57.95 in credit so that's a win in my book. But what really struck me was when I left a review on an item that was great quality but not quite a great fit for my (short) body. They contacted me and thanked me for my review and were sending my comments to their design team because they are always looking to improve their offerings. What company responds like that in this day and age? They have solidified my love of this brand.