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Cherylene A.

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1 Review by Cherylene

Claire's Stores

  • Claire's Stores

“Poor customer service/False advertisement”
1/11/24

If I could rate zero stars, I would!
I was excited to take (3) of my Granddaughters to get their ears pierced at Claire's in November and they were patiently awaiting their coupons for free earrings. We have never received any coupons and they claim they have no record of the piercings even though we had to complete a waiver for each girl. I'm now being told by customer service that because I paid in one transaction/one receipt that only one of the girls will be eligible for the free earrings.
This sure would have been nice to know when the store happily collected $240 from me.
False advertisement at its WORST!

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