1 1/2 years since I placed the order. I have emailed, called and left messages countless times. Twice they responded "we are sorry, we will get that to you ASAP with something extra for your trouble" I wanted what I ordered more than the money back, so I gave them that option. I have threatened them that I will contact my card company and still no response. I wish I could flag their site so customers could not get on there in the first place. I guess they took their pirate theme a little too far... take and give nothing back :) DO NOT, I REPEAT DO NOT ORDER FROM THIS COMPANY THEY WILL ROB YOU!