Cheryl M.

If they don't agree they will Suspend you!
I was a good costumer, spent a lot of money with this company. Was dealing with Customer Service trying to solve an old problem. I paid for 3 extended warranties and asked how to find out about the only to be told o has never purchased them. I did send in proof of purchase, confirmed what was needed and that was it. They never told me how to use the warranties. So they expired. I got sick, recovered and finally contacted them again. After being told again that I had never purchased the extended warranties and proving again I had, I was finally referred to a supervisor (Jennifer). After sending me an introduction email I never heard back. She's now ignored 4 emails over 8 days. In addition now the website says I'm a "suspended user".
They do not take responsibility for their own mistakes. Nor are they concerned about customer satisfaction. Only recourse is to warn others about dealing with this company.
Last Date of experience: April 27,2023.