I ordered flowers on nov 18th for Nov 27th delivery. They took the money Immediately! They waited until 3:30 in the afternoon the day the order was supposed to be delivered to leave me a vm telling me there was a 'problem' with my order. I called back at 3:40 and got recording saying they are closed! My mom never received her flowers on her birthday (coincidentally the day we found out she has breast cancer) that were ordered a week and a half earlier! Called this morning to be told oops, on behalf of our company we're sorry... n then it will take 5 to 10 business days for a refund! FLORISTS.COM SUCKS AND I WILL NEVER EVER ORDER FROM THEM AGAIN AND I WILL MAKE SURE NO ONE I KNOW DOES EITHER!