Shipment inconsistency
Customer Service A
Price C
Product Quality D
Although I live close to the biggest Top Shop retailer in North American, I still like to visit topshop.com for the latest fashion. According to the website, I wouldn't get a tracking number if I ship my order with Standard shipping method. However, I got the tracking number via email after they shipped my order. After couple weeks, I received my order. I didn't order much, only 4 clothes and a pair of boots. Unfortunately, After I spent $500+(duties+taxes$150+)I had to sent 2 items back as they were a hold either on the back of a top or a side of a legging. The second time was very funny, I have neither given a tracking number nor received my order! Thank God that they have a wonderful refund policy. I called them few times, luckily I was being offered a refund by a lady with a very sexy British accent.
Thank you for your review, and I am very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will solve all the issues for you soon.