Nat C.

I received a gift but I had the item and went to Ulta to exchange. First, cashier told me I could not so she would return the money for person that bought the gift. Luckily my in law sent the invoice and I showed her yes, I can exchange for something else. She said in a rude way we will have to call the manager to fix your issue. The manager came and I said I just want to exchange or a gift card. She gave me one and I asked if could buy online because online store has more itens (the Ulta stores in US are a mess). She said yes you can buy online. Nope, in store use only so I came back to other Ulta and the very nice girl gave me a valid gift card. Here is the main problem, my address was saying invalid (never, ever had a problem with my address. Tried everything and talking in chat She said I might have spelled wrong. What? I just want to spend my gift card! Finally found out that the my apt number was not in address 2 and it could not be in capitol letter. No coma, no capitol letter, no abbreviated, nothing!