Our shop has bought many, many products from ETRAILER and 90% of them have been great experiences.including this one. I was asking hard questions to the tech lady helping me and instead of BS her way thru it like alot of people do in some companies, she put me on hold to find out the CORRECT information. When people do that it tells me they care.I dont care if someone doesn't know all the answers to questions as long as they care enough to get the right one.