Chloe B.’s Reviews of Eyebuydirect & more

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Sunglasses

“Cheap quality and bad customer service”

9/30/17

I ordered a pair of glasses off this site two months ago and my glasses already broke. I paid under $100 for the pair and I can see why. When I contacted them, I really just wanted my money back, but they said they could not do that because it was past the 14 day warrantee. That seems ridiculous to me, that warrantee is obviously just to save their own backs. Glasses should last more than 2 months! So my only options are to pick new frames that will probably break within a few months again or get screwed out of my money.

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Thank you

Leo L. – Eyebuydirect Rep Over a year old

Hello Chloe,

Apologies for inconvenience if you are unhappy with your experience with EyeBuyDirect. We will be glad to help you to replace you broken eyeglasses and provide refund if necessary. For us to help you further, kindly provide order number or information such us phone number or email address to pull up your record.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.

Thank you and have a good day.