Chloe W.

I ordered an item from House of CB on the 9th August, 2023 which was in the sale (and it did state that sales items could only be returned for store-credit and not a refund). When the skirt arrived, it had a lot of thread caught and stitched around the zipper which prevents the zip from being able to be fully pulled down and used, and therefore the skirt was faulty as the zip did not work as it should have. For this reason, I contacted House of CBs customer service team and they asked me to send it to them for inspection.

They then contacted me to say that there were no faults and only issued store credit. I have since contacted them re-pointing out all of the incorrect stitching which stops the zipper being able to be pulled down as far as it should be able to go (therefore making the opening to the skirt smaller, and therefore I can't get it on).

They then still denied that anything was faulty with the product and said "the stopper in your picture is part of the design, not a fault in this case", which is incorrect as it is clearly a sewing machine error that has got around the zipper somehow.

The product is 100% faulty and the customer service team have been extremely unhelpful and dishonest. In the photograph I shared with them, including an arrow to the issue I wanted to point out, they referred to the complete wrong part of the item and photo.