Chris B.’s Reviews of Laptop.com.au & more

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Laptop.com.au

Laptops

“Never ever buy from them”

12/22/19

• Updated review

They sent the wrong machine (which was also damaged and not working). They only responded after consistant threats of legal action via no less than three channels of communication. They (Don) was very rude and entirely unhelpful and tried repeatedly to make it out to be my fault. I sent it back for a refund and eventually got it but only after a months worth of BS. Avoid this place like the plague. I have complained to ACCC... I suggest you do the same.

Tip for consumers:
Dont... just dont...

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“Resolved issues”

11/27/19

• Previous review

Yes, the laptop my son received was not the unit we ordered and it did indeed arrive damaged. I was very anxious about bring "burned" yet again by an online trader - especially after reading some of these reviews and I may have sent them some alarmist emails. It took a few days for Don to get back to me about a resolution but eventually we sorted out our differences and the laptop has been returned to them (reply paid) and I expect a full refund in the coming month.
It was unfortunate our machine had issues but once Don was on the case, all the problems were resolved. Yes, he can be a little abrupt but he is no doubt a busy man and I thank him for his patients and understanding in helping me resolve this issue. At this stage I can continue to recommend Laptops.com.au - but I think patients on the part of the buyer is key here. Flying off the handle will not solve the problem. - thanks again Don...