Chris B.

I have ordered from this company in the past and had no complaints. This time I needed horse boots in a hurry and they offered one day shipping for $51.99. I went ahead and set up the order on January 13,2024. Complaint number 1: when I placed the order there was a $59 discount applied on an order of over $300--great, that offset the high shipping charge EXCEPT when the order was confirmed the discount mysteriously disappeared. Complaint number 2: when my order had not even been processed by January 18, I called to see what the hold up was. I was told that it would take one to two WEEKS to process the order and then it would be shipped in one day. I cancelled the order, told the customer service gal, Rachel, I found this unacceptable and went to Amazon where I scored one of the boots used for half price. Poorest customer service and most misleading shipping information ever. This is the last time I order from them.
EDIT: The boots appeared today, January 19. Checking the order status on their website still says "In Process" and no tracking information available. The shipping invoice says they were shipped January 15. A little math shows that based on the next day delivery I paid for, the boots are 3 days late, but based on the disclaimer that can be found on their website, they are right on time. Something to keep in mind if you decide to order from them. Also, apparently the customer service rep I spoke to did not or could not track what had happened to my order beyond what was erroneously reported on my side.