Chris F.

Communication skills of average employees there is terrible. I've put in multiple orders over the years in different stores in SC & TN and I can say w/out any exaggeration, that 50% of the time, the sandwich isn't prepared as ordered, mostly involving what to put on the sandwiches. Numerous times I have literally pointed to the square box on the counter and said " I want if fully loaded " and the damn sandich comes back plain, nothing on it. No lettuce, no tomato, no onions etc... Are these people even trained to know what "Fully loaded" means? It happened tonight at a store in Columbia TN ( my son ordered to take out) & it happened to me at a store in Spring Hill TN about two weeks ago. In that case, I actually asked the preparer (not the order taker) if she had put everything on it & she looked at me dazed and said " Oh, you wanted everything on it? " - Ummmm, yeah, that's how I ordered it! Good grief, how bout' some better training franchise owners! You're going to lose customers = lost revenue! #dobetter