Chris G.

My son ordered an ultrasaber lightsaber for his 12th birthday, May 7th 2020. It is now June 22 and we still have not received his order and there is no information regarding this order, is it being processed, was it missed. Nothing.

If I had not initiated contact with this company on May 29th requesting an update on the order, I don't believe I would have been contacted at all.

This is just bad business.

I completely understand that we are in the middle of a covid-19 pandemic. I also understand that in order to keep your staff and your customers safe that you need to downsize working with less than half staff. I also understand that with all of this going on there is a 4-week lead time before any ultrasaber lightsabers are shipped. I get all of this.

What this company doesn't understand is that they did not lose me as a customer because of a poor product or because I didn't receive the product, they lost me as a customer because they should have kept me informed regarding where we were at with the product. This is what I mean about Bad Business. We ordered the ultrasabers lightsaber on May 7th of 2020 I'm writing this review June 22nd 2020
I've written three emails. On May 29th I inquired about the status of my order and was met with the standard message:

" At Ultrasabers we typically are able to get all of our orders shipped out with 1-3 business days, however with the current world events we have faced many delays and stock issues due to limiting staff to ensure distancing both at the workshop and machine shop to keep everyone healthy and safe. And due to this unprecedented event we have a lead time of an estimated 4 weeks. I apologize for any inconvenience with the delay and we will do our best to get this order shipped out for you as quickly as we possibly can. We will email you the tracking # as soon as this order ships out."

Since I recieved NO updates, I sent a 2nd email on June 15th, well past the 4 week lead time, inquiring once again on the status of my order. This was the response I got:

"I looked up your order and it looks like it did not ship out with the 4 week lead time posted on the website. We have faced many delays and stock issues due to limiting staff to ensure distancing both at the workshop and machine shop to keep everyone healthy and safe. I apologize for any inconvenience with this order not shipping within the 4 week lead time. Please give me a couple of business days to look into your order. We will email you the tracking number as soon as this order ships out."

When again I recieved absolutely no communication I sent my 3rd email June 22nd, well past the 2 day request for time to look into my order.
In this email I requested the cancellation of this order and a refund of the cost of the light saber $75 and the cost of shipping and handling of $15.84 (since nothing got shipped or handled) for a total refund of $90.84. I feel this is a fair request. I am still awaiting a response.
Its unfortunate that Ultrasabers didnt try to keep me, their customer, informed. That would have made things so much better and I would have understood if there was a unforseen delay or issue on top of the issues of Covid already in place. Communication with customers is key. It can make or break a business Similar to word of mouth. Now when friends and family who love Star Wars and are looking for their next saber I will NOT recommend this company, then they wont reccomend it to their friends and family and so on and so forth. How quickly word of mouth spreads throughout communities.

I apoligize for such a lengthy review however I want people to be informed of this companies poor communication and lack of customer attention. I will never reccomend Ultra sabers.