I was overseas while I was trying to place an order for some coverlets and it was a difficult task since I am not very useful with computers. However, Alex was amazing on the online chat, so patient with me, and extremely helpful. She was effective in answering my questions and I received my coverlets within a week! Packing was sturdy and neat. I would have no hesitations in re-ordering from Elan again due to my perfect shopping service. Thank you Elan wish you guys all the best