chris t.

First off. The information given by the "sales assistant" was very misleading. "Oh every piece of furniture I sell is guaranteed to be the same colour". What she really meant was, "everything I persuade you to buy earns me good commission". Table that was delivered was nothing like the sample in the showroom." We don't do a six foot by three foot in that style " What she really meant was, we don't have one in the showroom at present. "if you're not entirely satisfied you can exchange goods or request a refund". HOWEVER WE WILL CHARGE YOU FOR STUFF YOU RETURN AAAANNDDD YOU MUST KEEP ALL OF THE ORIGINAL PACKAGING IN THE SAME CONDITION THAT IT WAS BEFORE YOU UNPACKED IT. The first table, (5ft x 2ft 6in), was a different style and colour so I ordered and paid for a six foot x three foot and two extra chairs (in the same style... colour not guaranteed). Delivered free of charge as per policy, BUT have to pay the same delivery driver £50 to take away the other one. Given that I'm 73 years old and suffering from heart failure, cancer, arthritis and other numerous age related illnesses, maybe I should have just invested my hard earned savings in a nice solid oak coffin instead. Nb. It took two big guys to carry the boxes into the house. My wife, who is also disabled and myself were left to unpack and assemble the table. Unfortunately we couldn't wait for family to do this due to restrictions on the time allowed to notify OFL of any complaints. Worse still was trying to remove the packaging from the sideboard, which by the way we are very happy with. Try to lift it out from the top. IMPOSSIBLE! Needed to turn upside down, open carton, and then stand the right way up and slide the carton off. Tried reasoning with the monkey on the phone (after being on hold for 22 minutes) could not speak to the organ grinder. REF waiving return fee. I recommend banging you're head against the wall at least you get a result even if it's only a severe headache