Christie K.

I've been using eSnipe for YEARS. The sniping part is great, but I mainly use it because I ALWAYS forget to watch the auctions when they're ending. This way, I'm not bidding up the price. Esnipe catches the ending for me.

Our kids have had mismatched bedroom furniture all their lives - a mixture of hand-me-downs and things we bought on the secondary market-- because we had to move around so much with the military and furniture always takes a beating every military move. When my husband retired from the military, we celebrated by purchasing our forever home and finally buying matching bedroom furniture for the kids. We did our research to find a place selling high quality, solid-wood furniture, at decent prices. We were stunned when we found this site. The prices (with the promo coupon) were WAY lower than other stores had the pieces. We were a little wary because the prices did seem a bit too good to be true, but we placed our order and hoped for the best.
We were contacted by their customer service agent, Shahanie, who kept us posted throughout the process by email. We'd pre-ordered furniture, which meant that there would be a 5-6 week processing time (they order in bulk so they have to gather up enough orders to get the discount pricing -- THAT's why the prices were so much better here). The processing time was no issue for us... and we never had a chance to worry because Shahanie stayed in touch to let us know where we were in the process, as things moved along.
The week before delivery, Shahanie let us know that the delivery company would be in touch to schedule up a delivery window. The delivery guys were WONDERFUL! I mean, so considerate, and careful! They actually pre-checked our order to make sure that everything was PERFECT before bringing it out to us, and they sent back one piece that had gotten dinged during transport. We never even saw that damaged piece because the delivery guys coordinated with the vendor to get a replacement piece before they drove out with our order. Everything that was delivered to us arrived in PERFECT condition, not a single scratch or ding.
After decades of making do with used furniture, it felt amazing to have really NICE, beautiful furniture that really belongs to us. The only history this furniture will have will be from the time we'll have it.
As for the furniture itself-- it's solid wood, beautifully made. The makers didn't spare any detail or cut any corners. There are metal plates where the bolts screw in through bolt-tunnels (it's not the cheaper kind that just hooks into the wood, it's much nicer than that!), and it goes together nicely and feels solid. The delivery guys assembled everything for us and didn't leave a speck of wrapping or trash behind. It was easy, and we were so happy-- the kids were excited about their rooms!
We're planning to order from this company again to furnish our guest bedroom, and possibly to replace our decades-old old bedroom set too.
We are huge fans of this company now... they're one of the few exceptions to the rule about "if something seems too good to be true...". They're a fantastic company, and their prices really are outstanding. You can't beat their customer service, either. If you order from them, I hope you get to work with Shahanie.