Christie O.

I purchased a 7lb tub of natural cocoa butter from them & received a dud. The product was hard and looked dried out except for a few dark spots. I tried to use it anyway, wondering if melting it down would solve the issue, and I was able to make lotion out of it but my recipe was off due to the consistency and the end product is hard to use, it doesn't seem to melt down in my hands as well as prior batches. Anyway I waited too long to try return it but I wrote to them asking how to dispose it and whether it may have gone bad and their customer service was not helpful at all. They ignored my question of whether it was bad and told me that the lot expired this month (a year after receiving it, when it was bad when I got it) and to contact my local waste disposal to figure out how to remove it. I get that they're no longer responsible for disposal once it's out of their hands, but if you can't even educate your customer then you have no business selling products with combustible warnings. And further why are they selling such large quantities of product that are nearly bad? A year is a quick turnaround for that amount of cocoa butter when the shelf life is 2-5 years... how long did it sit on their shelves? If it was that close to expiration and clearly already bad if you opened it, then the dates should be visible to customers before purchase & it should be offered at a discount. An expensive lesson that there are plenty of other sources available.