I chose 2 day shipping because I was under the impression that 2 day shipping meant I would receive my order in 2 days. That was not the case. It meant it would take 2 days for them to process the order then ship it. When I contacted red bubble about it, the customer service rep was extremely on the defense about it and argued that I should give an order 2-3 days for processing. I requested to get refunded for the additional shipping fees and had to go through 4 separate representatives for 3 days to finally get through to someone. Never again.
Hi Christina,
Thank you for taking the time to share your feedback with us.
Our sincerest apologies about the inconvenience and frustration this might have caused. We'll be sure to pass your feedback along to the right team and looks like we were able to issue a refund for the shipping cost.
Please let us know if you have additional comments or concerns.
Warmest wishes,
Redbubble